Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to tell us how we're doing? This page explains the best way to get in touch with Non Gamstop and what to expect once you do.
What we can help with
Non Gamstop is an independent research and comparison site covering casinos not on Gamstop. We're not a casino ourselves, and we can't process deposits, withdrawals, account queries or bonus disputes on any operator's behalf. If you've run into a problem with a specific site, the fastest route is always that casino's own support team, since they're the only ones with access to your account.
Where we can genuinely help is with things like:
- Corrections or updates to a review, rating or offer detail that's changed
- Questions about how we assess and rank the sites featured on beautipets.co.uk
- Feedback on a casino you've used that isn't currently covered here
- General queries about how non Gamstop casinos work, payments, or game selection
- Reporting broken links, outdated bonus terms or factual errors on the site
Before you reach out
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- For a full rundown of how the top-rated sites compare on games, bonuses and payments, see our guide to non Gamstop casinos in the UK
- For details on who writes and researches this site, and how we're funded, visit About Us
- If you're concerned about your own gambling, or want practical tools and support options, our Responsible Gambling page covers this directly
- For the legal terms covering use of this site, see our Terms and Conditions
How we handle enquiries
We read every message that comes through, though as an independent review team we can't guarantee a response time for every enquiry. Editorial corrections and factual reports are prioritised, since keeping ratings and offer details accurate is central to what we do. Commercial partnerships with the casinos featured on this site never influence how quickly, or whether, we act on feedback about them — our editorial content and our advertising relationships are kept separate.
A note on safer gambling contact
If you're reaching out because gambling has become a worry for you or someone close to you, please don't wait for a reply from us to act. Our Responsible Gambling page lists tools and organisations set up specifically for this, and they're generally quicker to respond and better placed to help than a comparison site. You must be 18 or over to gamble, and we'd always encourage using self-exclusion tools, deposit limits or a break from play if things stop feeling fun.
What happens after you contact us
- Your message reaches our editorial team, not a call centre or automated system
- We check any factual claim against the source before making a change
- Corrections to reviews, ratings or offer terms are updated on the live page
- General questions are answered as directly as the available information allows
We keep this process simple deliberately. A comparison site is only useful if the information on it is current and accurate, and reader feedback is one of the ways we catch things that need fixing.